Most transformations don't fail. They underdeliver: quietly, expensively, and for the same reason every time.
Inflection is a Transformation Realization practice. We find the pivot point where strategy becomes behavior, and behavior becomes financial results.
Read the thesis →Organizations capture a fraction of the value their transformations promise. The strategy was sound. The platform shipped. The value didn't arrive, because every dollar of transformation value travels through one delivery mechanism: a person doing something differently on a Tuesday. Almost no program is designed for that person.
Value capture is a behavioral and commercial design problem.
- Mindsets are the cause.
- Choice architecture is the method.
- The P&L is the scoreboard.
Deliberately small.
By design.
Inflection is the practice of Jennifer Koo — operator, behavioural economist, director. A few engagements at a time, each chosen because it feeds a larger body of research into why transformations succeed.
If your organization is at an inflection point, start a conversation.
jenniferyjkoo@gmail.com